Your terms and conditions of use
Destinytwins.com belongs to Destinyfairies unipessoal Lda company registered at the Commercial Tiratory of Santo Tirso
About these Terms and Conditions.
These Terms and Conditions apply to visitors to this website, as well as any and all transactions of a commercial nature carried out through this website.
Navigating and using this site implies acceptance of these Terms and Conditions.
These Terms and Conditions may be revised at any time without notice.
It is the user's duty to consult these Terms and Conditions each time they consult this site.
All content on this site is for private use only. The reproduction, transfer, distribution and storage of the contents of this website for purposes other than strictly personal use without prior written authorization from Destinytwins.com are prohibited.
Destinytwins.com reserves the right, at any time and without any prior notice, to modify the information available on this website. This includes: the products, the prices, the promotions, the commercial conditions and the services made available by it.
The trademark of this website also cannot be used without the prior written authorization of Destinytwins.com, under penalty of the latter resorting to the available and competent legal means to prevent such use.
The photographs used on this site are merely illustrative. It is advisable to consult the detailed product sheet. In case of doubt regarding the characteristics of a particular product, it is preferable to contact customer support directly.
The characteristics and price of the products sold on this website may be changed at any time without any prior notice.
All contents - contractual information, product description, e-mail communication and formalization of the sale - of this website are written in Portuguese.
The products sold by Destinytwins.com on this website are in compliance with the legislation in force in Portugal.
Destinytwins.com, refuses any responsibility in case of violation of the legislation of the country where the order is delivered. It is the responsibility of the User / Customer to check with the local competent authorities the conditions for importing and using the ordered products.
Obligations and duties of the Client / User.
The Client / User undertakes to fulfill the following obligations:
- Save and not disclose your access data to prevent third parties from accessing your customer account.
- Do not use false identities.
- Provide all necessary data for the treatment and delivery of orders.
- The Client is solely responsible for the accuracy of the data communicated to Destinytwins.com, through this website.
Destinytwins.com, cannot be held responsible for any delay in processing the order, namely in the act of delivery due to an error or insufficiency of data communicated by the Customer when placing your order.
Placing an order on this site.
Validating an order assumes that the Customer is aware of and accepts these Terms and Conditions. The data recorded by Destinytwins.com, prove the set of transactions carried out between Destinytwins.com and the Customer.
All these data are always available and accessible by the Customer.
After finalizing the order, the Customer receives an email confirming his order.
Availability of products sold on this site.
For orders with prepayment (Bank transfer, Paypal, Payment for purchases (Mutlibanco)), processing can only be done after confirmation of the respective payment.
Destinytwins.com cannot therefore guarantee the availability of the articles until the order processing begins.
Destinytwins.com, only processes orders on weekdays. In this way, neither weekends nor holidays can be counted for the estimated delivery of orders.
Estimated delivery dates are indicative only.
In the event of a stockout, Destinytwins.com will check with its suppliers the deadline for replenishing the stock, and the Customer will then be contacted by our team. If the period presented is too long in the Client's understanding, the order will be canceled and the amounts paid will be refunded, if applicable.
Any delay in relation to the estimated delivery date does not entitle you to compensation.
Exchanges and returns.
Under applicable legal terms, Destinytwins.com, allows the exchange or return of items ordered and received within 14 days of receipt.
For this purpose, the Client must contact our team by email or telephone before proceeding with the return.
Products must be returned within 14 days of receipt, together with proof of purchase.
The payment of the transport expenses caused by the exchange or return will be borne by the customer in case of dissatisfaction with the product and will be discounted in the refund or in the shipment of a new product; in charge of Destinytwins.com, in case of damage, wrong shipment or damage in the transportation of the product.
Shipping costs are non-refundable.
Only products that are:
Revocations of products with use marks, which do not have the original packaging, the original packaging or the product itself are damaged or violated will not be accepted.
Charge orders will not be accepted as we cannot verify the item.
The website expressly excludes the possibility of returning the following types of products:
Cosmetics and perfumery products as well as personal hygiene products that the packaging is violated.
Products that have been changed at the customer's request, or produced specifically for a particular order.
Customized products according to the customer's specification or perishable goods.
Intimate products such as lingerie, boxers, bikinis, socks, blades, brushes, among others ...
Electronic products that have been handled and that have undergone specific configurations by the user.
Kitchen and home items are only accepted if not used, for reasons of health and / or hygiene protection.
All items will be checked on arrival at our premises and only those who respect the return conditions set out above will be accepted for exchange or refund.
If the customer wishes to be reimbursed, we inform that:
The refund will be made using the same payment method. If it is not possible, it will be done by bank transfer.
In accordance with article 13 of Decree-Law no. 24/2014, of 14 February, it is incumbent on the consumer to bear the full cost of returning the products.
The refund will only be processed after a detailed check of the returned products.
In case of acceptance of the revocation the amount paid for the product will be returned within 30 (thirty) days after the correct receipt of the product.
Destinytwins.com, reserves the right to refuse products that do not meet these conditions.
All products sold by Destinytwins.com on this website have a 2-year warranty against manufacturing defects.
In case of breakdown or technical defect, the Customer must contact customer support to create an RMA (Shipment of Defective Material).
The product must be sent to our facilities. Upon arrival, it will be checked. If it is actually a defect of conformity, it will be replaced. No fee will be charged for this.
If signs of misuse or non-respect of the conditions of use are detected, the Customer will be contacted to find out if a repair of the item is to be carried out.
All purchases made on this site are subject to Portuguese law. Any conflict in the understanding of these Terms and Conditions must be submitted to the competent Portuguese court.